Refund policy

⁠Refund and Cancellation Policy

All our furniture is 100% custom-made according to the specific size, materials, polish, and requirements of the customer.

Because production begins immediately and materials are procured specifically for your order, we do not accept cancellations once an order has been placed and payment (or advance) has been received. All payments are non-refundable.

We maintain complete transparency regarding the final product. Before any item is dispatched, we require the customer to approve the finished furniture either by visiting our store/warehouse in person or via a detailed video call.

Once the furniture is approved by you and leaves our warehouse, the sale is considered final. Therefore, we do not accept any returns or offer any refunds.

We do not charge shipping fees. As a courtesy to our customers, we facilitate shipping by arranging a 3rd-party transporter on your behalf.

Customers are required to pay the shipping charges directly to the 3rd-party transporter upon delivery.

Because shipping is handled by an independent third party and paid directly by you, we do not take responsibility for any damages, scratches, or breakages that occur during transit.

Transit Insurance: We strongly advise all customers to purchase transit insurance for their furniture to protect against potential damage during shipping. Please inform us if you would like assistance in adding insurance to your transport arranged.